Refund policy
All products sold by Laika Minja are digital printable files delivered immediately upon purchase. Due to the nature of digital goods, all sales are final and no refunds or returns are offered once the file has been delivered.
EU customers please note: Under EU consumer law, you have the right to withdraw from a digital purchase within 14 days. However, by completing your purchase and accessing the download, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal at that point. This is in accordance with EU Directive 2011/83/EU, Article 16(m).
Return & Refund Policy — Digital Products
All products sold by Laika Minja are digital downloads (printable files). Due to the nature of digital goods, all sales are final.
No returns or refunds are offered once a digital file has been delivered or made available for download. By completing your purchase, you acknowledge and agree that:
- You are purchasing a non-tangible, digital product.
- You waive your right of withdrawal under the EU Consumer Rights Directive (2011/83/EU), as the digital content has been made available immediately upon purchase and you have given your explicit consent to this.
- No cancellations are accepted after payment is processed.
If you experience a technical issue with your download (e.g., corrupted file, missing file), please contact us at [your contact email] and we will do our best to resolve it promptly.
If you experience a technical issue with your download, please contact us at usva@frogonfly.fi and we will do our best to help.